Do you have a question or complaint, or do you wish to leave feedback about a purchase bought online or in one of our Stores?

Our enthusiastic team is there to help you. We are available from Monday through to Sunday from 10 a.m. to 10 p.m., by telephone, mail and chat





Get in touch with us

  • Call us on +44 1758 522055
  • Need a quick response? Then chat with us using LIVE HELP
  • Or write to us: A.S.Adventure – Customer Service Team – Smallandlaan 9 – 2660 Hoboken - Belgium

Here's how we can help

Top 10 FAQ's


1. What is the delivery period of a product?

2. How do I return a product?

3. What are the return terms and conditions?

4. How do I return a defective product?

5. How can I track the status of my order? Where is my order?

6. How do I use my gift voucher online?

7. Can I change my order after confirming it?

8. Can I pay with eco cheques?

9. How do I exchange a product?

10. The article that I am looking for is not (no longer) available in the webshop. Can I still order it?


Did you know that...

of our products are delivered the next day, when ordered before 10 p.m?


of our parcels arrive with our customers within the promised deadline?


is the average score we received from customers last week for our service?

Our A.S.Adventure Stores

Do you have a question for one of our stores? Or do you wish to talk to someone in a specific department?


>> You can find all the relevant contact details for our stores here.