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Ordering

How do I place an order?

How do I place a product in my basket?

How do I log in?

How do I search for an item quickly?

How can I pay for my order?

When is my order placed? Can I follow my order?

Stock information & prices

Is an item in stock?

What is the delivery period of a product?

The delivery period has elapsed and I have not received my package. What should I do?

Is the item in stock at an A.S.Adventure store in my area?

Does the price on the website include VAT and any compulsory recycling charges?

How do I redeem my discount or gift voucher?

Shipping costs

Can I have a package sent to an address outside Belgium?

What are the shipping costs in Belgium or Luxembourg?

What are the shipping costs for the Netherlands, France and Great Britain?

What are the shipping costs for the rest of Europe (only the European Union)?

I live outside the European Union. Can I place an order with A.S.Adventure?

Cancellation and changes

Can I cancel my order after confirming it?

Can I change my order after confirming it?

My order was cancelled by A.S.Adventure. Why?

Do you have any other questions? Our customer service team is available daily from 10 A.M. until 10 P.M.

Call +44 1758 522055
Chat with us through LIVE HELP (orange button at the bottom right corner of our web site)