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Returns

Practical 

How do I return a product?

Can I return sale items?

How do I exchange a product?

Will my return shipping costs be refunded?

Do I have to return my package within a certain deadline?

How do I know if my return shipment actually arrived?

I received a return confirmation e-mail yet I still haven't received a refund 10 days later. What should I do?

When will I receive my refund after returning an item?

Are there products that cannot be returned?

Do you have any other questions? Our customer service team is available daily from 10 A.M. until 10 P.M.

Call +32 (0)3 808 46 32
Chat with us through LIVE HELP (orange button at the bottom right corner of our web site)