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Shopping services at A.S.Adventure

HOME DELIVERY

Free home delivery from your A.S.Adventure Store

Are you in the store, but the product you want is no longer available in a particular size or colour? Or did you come by bike or public transport and your purchase is too bulky to carry home? Provided there is stock, we will order the product you desire and deliver it for free to your chosen address. Not the right size or colour after all? Don’t worry, you are not obliged to keep it and can always return the product to one of our Stores. How about that for service!

How does it work?

1. During your visit to the Store we will order the article you require together on our website, or alternatively you can order the item yourself at one of our info kiosks.

2. You pay at the till.

3. A few days later your order will be delivered to your chosen address or collection point.

CLICK & COLLECT

Make your selection online and collect your order in-store.

Prefer shopping from the comfort of your own armchair? You can shop at A.S.Adventure wherever and whenever you like. Do you want to be really sure of the size or colour? Reserve online with no purchase obligation using the Click & Collect service and just collect your order later in your favourite A.S.Adventure Store. You can still decide whether or not to buy.

How does it work?

1. Reserve and pay for your product(s) online.

2. Choose the store where you wish to collect your product(s).

3. You will receive confirmation of your order by e-mail.

4. We will let you know by e-mail or text message when your product(s) have arrived.

5. Should you decide in the store to cancel your purchase then you will be refunded immediately.

PAY WITH SMARTPAY

Use your smartphone to pay for your purchases in the store

Out shopping and suddenly realised that you left your wallet at home? No problem! From now on you can also pay in all A.S.Adventure Stores using SmartPay.

Just click on your smartphone, open the Bancontact app and scan the unique QR code at the till. You then just have to confirm your payments with your PIN code. Simple, secure and super handy!

How does it work?

1. Install the Bancontact app on your smartphone:

Google Play >>

Apple App Store >>

Microsoft Store >>

2. Open the Bancontact app and follow the instructions to activate the app and add your bank card(s).

3. At the till, just scan the unique QR code which appears on the payment terminal to confirm your payment. You can do this using the Bancontact app.

4. The name of the store and the amount to be paid will be displayed on the screen of your smartphone.

5. Press OK, enter your PIN code in the app and a confirmation message will appear on your telephone. Mission accomplished!

CUSTOMER SERVICE & EXPERTISE

  • Want to compare the pros and cons of our GPS devices?
  • Looking for the perfect rucksack for your particular activities?
  • Need some tips on the colours that suit you best?
  • Want to know exactly which product to use when washing your jacket?
  • Been looking online, but still have some questions on a particular product?

Whatever the situation, we can help you!

 

To ensure that you can enjoy an unforgettable experience, we will take a very detailed look at your dreams. You'll soon notice that the staff in our Stores have excellent training and can point you in the right direction. Do not hesitate to talk to them and ask their advice – they know their department from top to bottom!

AFTER-SALES SERVICE

Have you bought an article at A.S.Adventure and do you have some questions or remarks regarding the quality? Then feel free to pop in to your closest A.S.Adventure Store. Together we will look at any problem you may be experiencing and look for the best solution. If the terms of the guarantee still apply, we will replace it or return it to the supplier to be repaired.